Canton of St. Gallen

File a complaint in the canton of St. Gallen without travelling

Victim of a theft or of property damage in the canton of St. Gallen? Prepare your complaint online, without going to the station. Guided form, document to print, sign and send to the authority indicated. ma-plainte.ch service.

Start my complaint

5-10 min to complete the form

29 CHF one-time payment

No travel to a police station

No account no password needed

A complaint in the canton of St. Gallen can be prepared online with ma-plainte.ch: we help you draft and structure your statement, without going to the station for this step, then you print, sign and send the document by post to the authority whose address appears on the form. Whether you live in St. Gallen, Rapperswil-Jona, Wil or Gossau, you describe the facts in our assistant and receive a file to finalise at home.

A theft? Property damage? We are listening.

Theft (simple theft, pickpocketing or theft by trick)

A bag set down for two minutes, a wallet in an open pocket, a distraction on public transport or trust abused by misleading words: theft without violence takes many faces. What unites them is the absence of direct physical constraint and, often, the late realisation.

In St. Gallen, Rapperswil-Jona, Wil or Gossau, this type of offence leaves a sense of powerlessness. Reporting it creates an official record. See our page Theft (simple theft, pickpocketing, theft by trick).

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Bicycle or scooter theft

Bicycles and scooters are mobility equipment, sometimes costly, sometimes indispensable. When a model disappears, even well locked, the material loss is added to the practical constraint.

In the canton of St. Gallen, cycle thefts concern the classic bicycle, the mountain bike, the e-bike and the scooter. Indicating make, model, colour and frame number strengthens the report. See Bicycle / scooter theft.

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Motor vehicle theft

A motor vehicle (car, motorcycle, scooter) often means access to work or family autonomy. The theft can occur on a public road, in a car park or near a home.

Every statement in the canton of St. Gallen helps the authorities analyse methods of operation. Focus on the parking place, last use and particularities of the vehicle. More on Motor vehicle theft.

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Property damage

Broken glass, a ripped-out letterbox, graffiti, a damaged lock: attacks on property hit the sense of security, even without theft.

Reporting damage in the canton of St. Gallen documents the state of the premises. See Property damage.

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Start my complaint

Why act after a theft or damage in the canton of St. Gallen?

Many hesitate: “it was not serious”, “I will never find my property again”. A structured statement helps to set out the facts with precision : useful for insurance as well.

In the canton of St. Gallen, your statement counts. It contributes to documenting incidents which, taken in isolation, seem minor, but which can reveal a pattern when they are cross-checked.

How does it work?

Complete

I complete my complaint form online, calmly, at my own pace. I describe what happened and add the relevant information.

Print

Once finished, I receive the form by e-mail. I download it and print it so that I can sign it.

Send

I sign the document and send it by post to the competent authority, whose address appears on the form.

Before you start: what will save you time

You can open the form without having everything in front of you, but gathering a few elements in advance makes entry smoother:

Place of the event and period (date and approximate time).
Description of the facts in chronological order, even briefly.
For stolen or damaged property: make, model, colour, serial number where applicable.
Up-to-date contact details to receive the document by e-mail.

On average, completing the form takes between 5 and 10 minutes.

Our role in the canton of St. Gallen

Our role is to guide you step by step in a structured form. We do not replace the cantonal authorities: we help you constitute the written support that you will send them.

Once your entry is finalised, you print and sign the document; the address of the competent authority appears on the form. Questions: Contact. Contractual framework: terms of use.

Important reminder: we are not a police or judicial authority. Processing complaints is a matter for the cantonal authorities.

File a complaint now.

Have you been the victim of a theft or of damage? Do not leave the matter unresolved.

In a few minutes you can describe what happened and start a simple process without travelling. Your statement matters : for you, for others, and so that the facts are taken into account.

Start now : we guide you step by step.

Start my complaint

Frequently asked questions

How long does it take?

On average, completing the form takes between 5 and 10 minutes.

Do I need to create an account?

No, no account is required. Everything is done simply by form and e-mail.

Do I have to go to a police station?

No, not as part of this service. You print, sign and send the complaint directly from home.

Is my complaint actually taken into account?

Yes. Once sent, your complaint is processed like any complaint filed in person at a police station. You may, however, receive a telephone call from the police depending on the case.

Can I track the progress of my complaint?

Follow-up depends on the procedures of the canton or the authority to which you send your complaint. ma-plainte.ch does not follow cases personally, but you may be contacted by the police if necessary.

Can I send my complaint by e-mail, or only by post?

A handwritten signature is required, which means the document must be sent by post. The arrangements are set out on the form.

Are my data secure?

Yes, all data you enter are processed confidentially and securely, in accordance with Swiss data-protection law.

Can I file a complaint anonymously?

No, an official complaint requires your full identity. You can, however, report an incident without necessarily filing a complaint (in another setting, directly with the police).

Can I correct a mistake after completing the form?

If you have not yet sent the complaint, you can start again and submit a new form. Only the signed and posted form is taken into account.

How much does it cost?

The service costs 29 CHF, payable once. This amount covers the preparation of your complaint and access to our support if you have questions.

Can I get a refund if I change my mind?

No, payment is final once the form has been generated. Because processing starts immediately after validation, a refund is not possible.

Other cantons

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